DETERMINANT FACTORS OF ORGANIZATIONAL PERFORMANCE IN THE NORTH-EAST REGIONAL DEVELOPMENT AGENCY

Ramona Andreea BLANARU, Camelia MEDELEANU

Abstract


The aim of the research is to investigate and understand what motivates the employees of the North-East Regional Development Agency, the driving forces behind their loyalty, and furthermore, how staff retention reflects onto the overall performance of the organisation, and how this is measured and quantified. We started from the premise that motivating actions and effective retention strategies enable employees to become committed to their workplace, as they feel appreciated, stimulated and view their position as secure.
The general objectives of the qualitative study were: to identify the motivating factors as well as demotivators at the workplace; to distinguish the link between motivation and employee loyalty as against organisation; to determine the link between motivation, employee loyalty and performance; to identify techniques and rules of good practice in assessing performance and motivation of employees at work.
The data collection method was the semi-structured interview, nonprobabilistic, snowball-type sampling was used. The main topics of the analysis were: What makes people remain loyal to the company they work in? In what circumstances can employee loyalty be considered a result of good motivational management? How does employee loyalty lead to outstanding company performance at all managerial levels? The practical dimension of the research focused on the following themes: motivation and motivation methods; demotivating elements in workplace activities; loyalty and organisational citizenship behaviour; and performance reviews.

Résumé


Le but de cette recherche est d’étudier et de comprendre ce qui motive les employés de l’Agence de développement régional du Nord-Est, ce qui les détermine à rester fidèles à l’organisation et, de plus, reflète la rétention du personnel dans la performance globale de l’organisation. mesuré et quantifié. Nous sommes partis du principe que l’emploi de moyens motivants et de stratégies efficaces de rétention, les employés créent un attachement au lieu de travail, se sentent appréciés, stimulés et sécurisés.
Les objectifs généraux de l’étude qualitative étaient: d’identifier les facteurs de motivation ainsi que ceux qui démotivent les employés; identifier les règles de bonnes pratiques dans l’évaluation des performances; identifier le lien entre une motivation efficace, la loyauté des employés et la performance de l’organisation.
La méthode de collecte des données était l’interview semi-structurée, l’échantillonnage étant non-probable, de type « boule de neige ». Les questions de recherche auxquelles nous essayions de répondre étaient les suivantes: Qu’est-ce qui pousse les gens à rester fidèles à l’agence dans laquelle ils travaillent ? Comment la fidélisation des employés peut-elle conduire à des performances exceptionnelles au sein de l’agence à tous les niveaux managériaux ? La dimension pratique de la recherche a porté sur des sujets tels que: la motivation et les éléments démotivants dans la conduite du travail sur le lieu de travail; loyauté et comportement civique organisationnel; évaluation de la performance.

Rezumat


Scopul acestei cercetări este de a investiga și înțelege ce îi motivează pe angajaţii din Agenția pentru Dezvoltare Regională Nord-Est, ce anume îi determină să rămână loiali organizației, şi mai mult, cum se reflectă retenţia personalului în performanţa de ansamblu a organizaţiei, cum este aceasta măsurată şi cuantificată. Am pornit de la premisa că prin utilizarea unor mijloace de motivare şi a unor strategii de retenţie eficiente, angajaţii creează un ataşament faţă de locul de muncă, simţindu-se apreciaţi, stimulaţi şi având siguranţa locului de muncă.
Obiectivele generale ale studiului calitativ au fost: identificarea factorilor motivatori precum și a celor care demotivează angajații; identificarea regulilor de bună practică în evaluarea performanţei; identificarea legăturii dintre motivarea eficientă, loialitatea angajatului și performanța organizației.
Metoda de colectare a datelor a fost interviul semistructurat, eşantionarea fiind nonpro¬babilistică, de tip ”bulgăre de zăpadă”. Întrebările de cercetare cărora am încercat să le dăm răspuns au fost: Ce îi determină pe oameni să rămână loiali agenției în care lucrează? Cum conduce loialitatea angajaţilor la performanţe deosebite în cadrul agenției pe toate nivelurile manageriale? Dimensiunea practică a cercetării a vizat teme precum: motivaţia și elemente demotivatoare în desfăşurarea activităţilor la locul de muncă; loialitatea şi comportamentul civic organizaţional; evaluarea performanţelor.

Keywords


loyalty, performance management, motivation of human resources, appraisal instruments

Mots-clés


fidélité, gestion de la performance, motivation des ressources humaines, outils d’évaluation

Cuvinte cheie


loialitate, managementul performanței, motivarea resurselor umane, instrumente de evaluare

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